All orders are sent from our warehouse in the UK the same or next working day. There may be short delays over busy periods such as Christmas. Feel free to e-mail us if you have any questions about timings.



Standard Tracked Delivery (1-3 working days) | £4.95 
Next Day Delivery (orders made before 12pm midday) | £7.50

Orders over £100 are FREE


Standard Tracked Delivery (4-7 working days) | £6.95

Orders over £150 are FREE


Standard Tracked Delivery (7-10 working days) £12.95


Occasionally import customs may take longer processing your items.
We can not be held responsible for any import fees or delays caused by customs.

If you have any questions regarding delivery please e-mail us at and we'll get straight back to you!


Soi 55 shipping and returns Lisbon Tram.jpg


Please e-mail us at before returning items

To avoid returns we ensure we include as much detail as possible before you buy. All our bags and accessories include description, dimensions and care instructions on their product page. Many of our products have been handmade by artisans using natural materials. Therefore small imperfections and differences can occur. This is totally normal and is what makes your item totally unique. If you would like to know more about a product before adding it to your cart feel free to get in touch and we will be happy to give you more information.

We work hard to ensure our products are well made and to a high quality so if you find something not right or you are not completely happy with your purchase you can send them back to us. 

Just pop them back in the post within 14 days of delivery in their original packaging in an unused condition with tags still attached. Please e-mail us to let us know they are on the way!

Sale items, earrings and custom orders are non-refundable.

Please include a note with your order number so that we can issue you a refund.
Please send your return tracked delivery to the address below :-

Soi 55 C/O
Pick It Pack it Send it
Mill Road
CV21 1BZ

Once we have received your item in an un-used condition we will issue your refund.
We cannot refund postage charges unless it is our error.



If you would like to exchange an item please e-mail us.