SHIPPING

-All orders are sent the same or next working day unless otherwise stated.

-All  orders are sent from mainland Portugal via an express tracked service and usually take between 3-5 working days.

-Once your order has been sent you will be sent a tracking code. You can follow your parcel on the CTT Portugal website.

 

UK & EUROPE
(excluding Scandinavia)

CTT Express Tracked Delivery | £4.95  3-5 working days

Orders over £100 are FREE - use code 'FREESHIP' at checkout.


REST OF THE WORLD

CTT Express Delivery £11.95  7 -10 working days

Orders over £150 are FREE - use code 'FREESHIP150' at checkout

 

Occasionally import customs may take longer processing items.
Please note we can not be held responsible for any import fees or delays caused by customs.

If you have any questions regarding delivery please e-mail us at hello@soi55lifestyle.com and we'll get straight back to you!

 

Soi 55 shipping and returns Lisbon Tram.jpg
 

Returns

To avoid returns we ensure we include as much detail as possible before you buy. All our bags and accessories include description, dimensions and care instructions on their product page. Many of our products have been handmade by artisans using natural materials. Therefore small imperfections and differences can occur. This is totally normal and is what makes your item totally unique. If you would like to know more about a product before adding it to your cart just get in touch...we love a good chat and would be more than happy to help!

We work hard to ensure our products are well made and to a high quality so if you find something not right or you are not completely happy with your purchase you can send them back to us. 

Just pop them back in the post within 14 days of delivery in their original packaging in an unused condition with tags still attached. Please e-mail us to let us know they are on the way!

Sale items, earrings and custom orders are non-refundable.

Please include a note with your order number so that we can issue you a refund. Please send returns to the address below :-


Candice Tomkins
Casa Pacifico Mundo,
682Q Cascalhos,
Estrada de palmares M510,
Odiáxere
8600-252
PORTUGAL

Once we have received your item in an un-used condition we will issue your refund. We cannot refund postage charges unless it is our error.

 

EXCHANGES

If you would like to exchange an item please e-mail us.