The majority of our orders are sent from our warehouse in the UK the same or next working day.
Our Portuguese baskets and ceramics are sent directly from Portugal using an express tracked service and take 4-5 working days within Europe and 7-10 working days internationally. Products sent from Portugal are marked in product description.
Standard Tracked Delivery MyHermes (1-3 working days) | £4.95
Next Day Delivery APC/DPD (orders made before 12pm midday) | £7.50
Orders over £100 are FREE with code FREE100
Standard Tracked Delivery Royal Mail (4-7 working days) | £6.95
Orders over £100 are FREE with code FREE100E
Standard Tracked Delivery Royal Mail (7-10 working days) | £13.95
Occasionally import customs may take longer processing your items.
We can not be held responsible for any import fees or delays caused by customs.
If you have any questions regarding delivery please e-mail us at email@example.com and we'll get straight back to you!
RETURNS + EXCHANGES
We now offer FREE RETURNS on all UK orders and include a return shipping label in every order.
To send a return please follow the instructions below :
1 | E-mail us at firstname.lastname@example.org with your order number using the subject ‘RETURNS’
2 | Attach the included returns label to the front of your parcel
3 | Drop your order at any Royal Mail post-office
4 | Keep hold our your receipt for proof of postage
5 | Once we have received your return as new we will issue you a refund
Please ensure your item is returned within 14 days un-used with original tags attached.
At this time we can not offer FREE RETURNS for international customers. If you choose to use the returns label provided you will be refunded less the returns postage charge.
Sale items, earrings and custom orders are non-refundable.
If you would like to exchange an item please e-mail us and we will be happy to help make that happen!